We are committed to protecting your privacy and ensuring transparency regarding how your personal data is collected, used, and shared.
Effective Date: December 1, 2025
At FrequencyDigital.group (“we”, “us”, or “our”), we are committed to protecting your privacy and ensuring transparency regarding how your personal data is collected, used, and shared. This Privacy Policy explains our practices in detail.
1. Information We Collect
When you use our services and subscribe to a pricing model, we collect information directly from you, automatically, and from third parties.
1.1 Information You Provide:
- Name, email address, phone number, company details, and account credentials.
- Payment information (handled securely via Xendit and Stripe; we do not store full credit card numbers).
- Content you submit through contact forms, support requests, and other communication channels.
1.2 Information We Collect Automatically:
- IP address, browser type, device details, operating system, and usage data.
- Log files and analytics data related to your interactions with our website and services.
- Approximate location inferred from your IP address.
1.3 Information from Third Parties:
- Information from integrated services and payment providers.
- Data from marketing and analytics partners.
2. How We Use Your Information
We use your information to:
- Operate and maintain our services.
- Process payments via Xendit and Stripe.
- Manage and support your account.
- Send emails through Mailgun API.
- Improve services and personalize your experience.
- Monitor and analyze trends and usage with Google Analytics, Google Ads, YouTube, Google Search Console, and Google Tag Manager.
- Provide AI-powered functionalities using DeepSeek API, OpenAI API, or both.
- Comply with legal obligations and enforce terms.
3. Sharing and Disclosure of Information
We share your information with:
- Service providers (e.g., Hostinger for hosting, Xendit and Stripe for payment processing, Mailgun for emails).
- Analytics and marketing tools (Google Ads, Google Analytics, YouTube, Google Tag Manager, Google Search Console).
- Legal authorities when required by law.
- Third parties with your consent or at your direction.
4. Cookies and Tracking Technologies
We use cookies and similar technologies via CookieFirst to personalize your experience, analyze traffic, and serve targeted ads. You can manage cookie preferences through CookieFirst settings or your browser controls.
5. Data Retention
We retain your personal data as long as necessary to fulfill the purposes described, comply with legal requirements, and resolve disputes. When no longer needed, we securely delete or anonymize your data.
6. International Data Transfers
Your information may be transferred to and maintained on servers located outside your country, including jurisdictions with different data protection laws. We implement appropriate safeguards, including contractual clauses, to ensure adequate protection.
7. Security
We employ administrative, technical, and physical safeguards to protect your personal data, but no system is completely secure. We cannot guarantee absolute security.
8. Your Data Protection Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict processing, object, or request portability of your data. You can withdraw consent at any time. Please contact us at secretary@frequencydigital.group to exercise these rights.
9. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If we learn that data from a child has been collected, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will post changes on this page and update the effective date.
11. Contact Us
If you have questions or concerns, please contact us:
Email: secretary@frequencydigital.group
12. Additional Regional Rights
Indonesia residents have rights under the CCPA to request access and deletion of their data and to opt out of data selling.
EU/EEA and UK residents have GDPR rights, including access, rectification, and erasure.