Please read these terms carefully before using our AI-powered review management services. By using our platform, you agree to be bound by these terms.
Effective Date: December 1, 2025
Welcome to Frequency Digital! These Terms and Conditions (“Terms”) govern your use of our website, products, and services (collectively, “Services”). By accessing or using our Services, you agree to be bound by these Terms. Please read them carefully.
1. Acceptance of Terms
By accessing or using Frequency Digital, you confirm that you are at least 18 years old and agree to comply with these Terms and all applicable laws and regulations.
2. Services
Frequency Digital provides businesses with tools and systems to manage, monitor, and enhance their online reviews. We reserve the right to modify or discontinue any part of our Services at any time, with or without notice.
3. Account Registration
To access certain features, you may be required to create an account and provide accurate, current, and complete information. You are responsible for safeguarding your account credentials and for all activities that occur under your account.
4. Payment and Subscription
Certain Services may require payment or a subscription fee. You agree to pay all fees and applicable taxes in a timely manner. All payments are non-refundable unless stated otherwise.
Payment processing is handled securely through our trusted payment partners Xendit and Stripe. We do not store complete credit card information on our servers.
Subscription fees are charged according to your selected billing cycle and will automatically renew unless cancelled before the renewal date.
5. User Responsibilities
You agree not to:
- Violate any applicable local, national, or international laws or regulations.
- Use our Services for any fraudulent or unauthorised purposes.
- Interfere with or disrupt the integrity or performance of the Services.
- Attempt to gain unauthorised access to our systems or networks.
- Upload, transmit, or distribute any content that is illegal, harmful, threatening, abusive, or otherwise objectionable.
- Reverse engineer, decompile, or disassemble any part of our Services.
- Use automated systems or software to extract data from our Services without permission.
6. Intellectual Property
All content, trademarks, logos, and software used in connection with the Services are the property of Frequency Digital or its licensors. You may not copy, modify, distribute, sell, or lease any part of our Services without our written permission.
7. Confidentiality
You agree not to disclose or misuse any confidential information shared during your use of our Services, including trade secrets, client data, and operational processes.
8. Limitation of Liability
Frequency Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of your use of our Services.
In no event shall our total liability to you for all damages, losses, or causes of action exceed the amount you have paid to us in the twelve (12) months prior to the event giving rise to liability.
We provide our Services “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
9. Termination
We may suspend or terminate your access to the Services at any time, without prior notice or liability, if you breach these Terms or use the Services in a way that could harm us or others.
You may terminate your account at any time by contacting us or using the account settings in your dashboard.
Upon termination, your right to use the Services will cease immediately, and we may delete your account and data in accordance with our data retention policies.
10. Changes to Terms
We reserve the right to update or modify these Terms at any time. We will notify users of significant changes by email or through our website.
Continued use of the Services after changes constitute your acceptance of the new Terms. If you do not agree to the modified Terms, you should discontinue use of our Services.
11. Governing Law and Jurisdiction
These Terms and any disputes arising out of or relating to them shall be governed by and construed in accordance with the principles of general international commercial law.
You agree to submit to the non-exclusive jurisdiction of any competent court globally, and you waive any objections based on jurisdiction or venue to the extent permitted by applicable law.
12. Data Processing and AI Services
Our Services utilize AI-powered functionalities through DeepSeek API, OpenAI API, or both to provide enhanced review management capabilities.
By using our Services, you acknowledge that your data may be processed by these AI service providers in accordance with their respective terms and privacy policies.
We implement appropriate safeguards to protect your data during AI processing, but you understand that no system is completely secure.
13. Third-Party Services
Our Services may integrate with third-party platforms and services. We are not responsible for the availability, content, or practices of these third-party services.
Your use of third-party services is subject to their respective terms and conditions, and we encourage you to review them carefully.
14. Indemnification
You agree to indemnify, defend, and hold harmless Frequency Digital, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of our Services or violation of these Terms.
15. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely matches the intent of the original provision.
16. Contact
If you have any questions or concerns about these Terms, please contact us at:
Frequency Digital
Email: secretary@frequencydigital.group
Website: www.frequencydigital.group